Silver and Black Agate heart key pendant without Chain

I was given a gold vermeil pendant for Xmas last year and absolutely loved it and received so many compliments on the pendant. I recently noticed the glass was cracked and contacted Cavendish French to ask if they provided a repair service. Their customer service is first class, quick to respond to emails, and they have replaced the pendant with a brand new one. I really wasnt expecting that and can't thank or recommend them enough. Thank you Cavendish French for a fabulous service :-)